Terms and Conditions for pk365 app — What You Need to Know

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("the player", "the user", "you") and pk365 app ("the platform", "we", "us"). By accessing pk365app.win, creating an account, making a deposit or placing any bet or wager, you confirm that you have read, understood and agree to be bound by these Terms in their entirety.

These Terms apply to all sections of the platform including but not limited to Live Casino, Slots, Slot Games, Fish Games, Sports Betting and all financial transactions carried out through the platform. Use of the platform is conditional on your acceptance of and compliance with these Terms at all times.

These Terms should be read alongside our Privacy Policy and Responsible Gaming policy, both of which form part of the overall agreement between you and pk365 app.

2. Eligibility

To register and use pk365 app, you must meet all of the following conditions:

• You must be at least 18 years of age at the time of registration.
• You must be using the platform on your own behalf — registering on behalf of another person is not permitted.
• You must not have been previously excluded or suspended from pk365 app for violations of these Terms.
• You must be of sound mind and not acting under duress when agreeing to these Terms.
• You must provide truthful and accurate information during the registration process.

pk365 app reserves the right to request identity verification at any time. If a player is found to have misrepresented their age or identity, their account will be suspended and any remaining balance may be withheld pending investigation.

By registering, you confirm that you have checked your own circumstances and that using an online gaming platform is consistent with your personal financial situation. pk365 app strongly advises players never to deposit amounts they cannot afford to lose.

3. Account Registration and Security

3.1 One Account Per Person

Each player is permitted to hold one account on pk365 app. Creating multiple accounts — whether using different mobile numbers, names or payment details — is strictly prohibited. If multiple accounts are detected, all accounts will be suspended and balances may be forfeited.

3.2 Accurate Information

You must provide complete and truthful information when registering. This includes your real name, valid Pakistani mobile number and any other details requested. Providing false information is a breach of these Terms and will result in account suspension.

3.3 Account Security

You are solely responsible for keeping your account login credentials secure. Do not share your password with anyone. pk365 app will never ask you for your password via SMS, email or chat. If you believe your account has been accessed without your permission, contact support immediately.

3.4 Account Currency

All pk365 app accounts are denominated in PK R (Pakistani Rupees). No currency conversion is applied to your balance. Deposits and withdrawals are processed in PKR through the supported payment methods.

4. Deposits

pk365 app accepts deposits in PKR through the following methods: JazzCash, Easypaisa, Raast and direct bank transfer. Deposits are credited to your account balance as soon as the transaction is confirmed by the relevant payment provider.

• The minimum deposit amount is PKR 200 unless otherwise stated during a specific promotional period.
• Deposits must be made from a payment account that is registered in your own name. Third-party deposits are not accepted.
• pk365 app does not charge a fee for standard deposits, though your mobile wallet or bank may apply their own transaction charges.
• In the event that a deposit is credited incorrectly, you must notify support promptly. Knowingly retaining a credit error is a breach of these Terms.
• pk365 app reserves the right to request confirmation of a deposit before making funds available for wagering, particularly for first deposits or larger amounts.

All deposit transactions are final once confirmed. If you believe a deposit has not been credited correctly, please contact support with your transaction reference number and the relevant screenshot from your JazzCash, Easypaisa or bank app.

5. Withdrawals

Withdrawals are processed in PKR to the same payment method used for the most recent deposit where technically possible. pk365 app aims to process withdrawal requests promptly. JazzCash and Easypaisa withdrawals are typically completed within minutes of approval during business hours.

• The minimum withdrawal amount is PKR 500.
• Withdrawals can only be sent to an account registered in your own name.
• Before your first withdrawal, the platform may ask you to verify your identity. This is a standard process to protect all players on the platform.
• If a bonus has been applied to your account, the specific bonus terms — including any applicable wagering requirement — must be met before a withdrawal of that bonus balance is processed.
• Deposits that have not been used for at least one wager may be subject to a processing review before withdrawal.
• Withdrawals will not be processed to third-party accounts under any circumstances.

pk365 app reserves the right to delay a withdrawal for additional verification in cases where unusual account activity is detected. This is done to protect players against unauthorised access and to maintain the integrity of the platform.

6. Bonuses and Promotions

pk365 app may offer welcome bonuses, reload bonuses, free spins, cashback offers and other promotional incentives from time to time. All bonuses are subject to specific terms which will be communicated alongside each offer. The following general conditions apply to all bonuses unless stated otherwise:

• Bonuses are available to one account per player, per household and per device. If multiple accounts are found to be claiming the same bonus, all accounts involved will be suspended.
• Wagering requirements must be completed before any bonus-derived balance can be withdrawn. The specific wagering multiple will be stated in the individual bonus terms.
• Bonuses cannot be transferred between accounts or exchanged for cash outside of the withdrawal process once wagering requirements are met.
• pk365 app reserves the right to withdraw any bonus offer at any time without prior notice.
• Any attempt to exploit bonus mechanics — including but not limited to betting on both sides of an outcome using separate accounts, or placing low-risk bets solely to clear wagering requirements — will be treated as a violation of these Terms and may result in bonus forfeiture and account suspension.

Players are encouraged to read individual bonus terms carefully before opting in to any promotion. If you have questions about a specific offer, contact support before claiming.

7. Gameplay Rules

All games available on pk365 app — including Live Casino tables, Slot Games, Slots and Fish Games — are governed by the rules specific to each game. Players are responsible for understanding the rules of any game before wagering real PKR. The rules for each game are accessible within the game interface itself.

7.1 Game Outcomes

All game outcomes on pk365 app are determined by certified random number generation systems or, in the case of Live Casino, by physical game mechanics operated by professional dealers in real time. pk365 app does not manipulate game outcomes in favour of or against any individual player.

7.2 Disconnections

In the event of a disconnection during an active game round, the platform will attempt to complete the round and credit or debit the outcome once connection is restored. pk365 app is not liable for losses arising from internet connectivity issues on the player's side.

7.3 Game Errors

In the unlikely event of a technical error that results in an incorrect game outcome or payout, pk365 app reserves the right to void the affected round and return the relevant stake to the player's account. Payouts made in error will not be honoured and may be recovered from the account balance.

8. Sports Betting

The Sports Betting section of pk365 app covers cricket including PSL, T20 internationals and bilateral series, along with football and esports. The following conditions apply to all sports bets placed on the platform:

• All bets are accepted at the odds displayed at the time of placement. Odds may change between the time you select a bet and the time you confirm it; the confirmed odds at placement will apply.
• Once a bet is confirmed, it cannot be cancelled or amended unless the platform explicitly offers a cash-out or edit function for that specific market.
• In the event that a match is abandoned, postponed beyond 48 hours or cancelled, bets will be voided and stakes returned to account balances unless the market was already settled before the event was affected.
• Maximum bet limits may apply to specific markets. The platform reserves the right to limit or refuse any bet at its discretion.
• Any bet placed using information obtained through corruption, match-fixing or any other form of manipulation will be voided and the account suspended immediately upon detection.
• Live in-play betting is available for selected cricket and football markets. In-play odds are updated in real time and the platform may suspend a market at any point during an event.

Cricket markets on pk365 app are designed with Pakistani fans in mind. PSL coverage is a priority during the tournament season, with pre-match and in-play options available throughout each fixture.

9. Prohibited Conduct

The following activities are strictly prohibited on pk365 app and will result in immediate account suspension and potential forfeiture of balance:

• Registering more than one account or assisting another person in doing so.
• Using automated bots, scripts or software to interact with games or the betting interface.
• Attempting to exploit technical vulnerabilities, glitches or errors in the platform for financial gain.
• Colluding with other players in poker or any table game environment to gain an unfair advantage.
• Depositing funds obtained through fraudulent payment methods or disputed transactions.
• Engaging in any form of money laundering through the platform.
• Using the platform for any purpose other than personal entertainment gaming.
• Providing false identity information or impersonating another person.
• Harassing, threatening or abusing platform staff or other players through any communication channel.

pk365 app actively monitors accounts for unusual activity. Accounts found in violation of these prohibitions will be suspended without prior notice. Where fraud or illegal activity is identified, relevant information may be shared with appropriate authorities.

10. Privacy and Data

pk365 app collects and processes personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By registering on the platform, you consent to the collection and use of your data as described in that policy.

Your personal information will never be sold to third parties for marketing purposes. Data may be shared with payment processors such as JazzCash and Easypaisa solely for the purpose of completing transactions you initiate. Data may also be processed to comply with anti-fraud and identity verification requirements.

pk365 app uses standard security protocols to protect account data. However, no online platform can guarantee absolute security. You should use a strong, unique password for your pk365 app account and avoid accessing your account on shared or public devices.

11. Limitation of Liability

pk365 app provides its platform on an "as available" basis. While every effort is made to keep the platform running smoothly, we do not guarantee uninterrupted access or error-free operation at all times.

• pk365 app is not liable for losses arising from technical failures, server downtime, internet outages or third-party payment processing delays outside the platform's control.
• pk365 app is not responsible for losses resulting from a player's own decisions during gameplay or betting, including decisions made while aware that a game or market could be suspended.
• The platform's total liability to any individual player in connection with any single event shall not exceed the amount deposited by that player in the 30 days prior to the event giving rise to the claim.
• pk365 app does not accept liability for any indirect, consequential or reputational loss, regardless of how it arises.

Nothing in these Terms removes your rights as a consumer where applicable under law. These limitations apply to the maximum extent permitted.

12. Account Termination

12.1 Termination by pk365 app

pk365 app reserves the right to suspend or permanently close any account at any time if there is evidence of a breach of these Terms, fraudulent activity, identity misrepresentation or any other conduct deemed harmful to the platform or other players. Where an account is closed due to confirmed fraud or Terms violation, any remaining balance may be withheld.

12.2 Voluntary Closure by the Player

If you wish to close your account voluntarily, please contact support. Before closure is processed, any pending withdrawals will be settled and your remaining balance will be returned to your registered payment method. Self-exclusion options are also available — please see the Responsible Gaming page for more information.

12.3 Dormant Accounts

Accounts with no login activity for an extended period may be classified as dormant. pk365 app will attempt to contact the player before any action is taken on a dormant account. Players can reactivate a dormant account by logging in and completing any required verification steps.

13. Changes to These Terms

pk365 app may update these Terms and Conditions from time to time to reflect changes in how the platform operates, new features that are introduced, or other operational requirements. When material changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after a terms update constitutes your acceptance of the revised Terms. If you do not agree with an update, you should stop using the platform and contact support to arrange account closure and any outstanding withdrawal.

It is your responsibility to review the Terms periodically. pk365 app recommends checking this page whenever you notice the Last Updated date has changed.

14. Contact

If you have questions about these Terms and Conditions, wish to raise a dispute or need to report an account security issue, please contact the pk365 app support team.