Privacy Policy — How pk365 app Keeps Your Data Safe

1. Introduction

pk365 app is an online gaming and sports betting platform designed for players in Pakistan. When you create an account, deposit PKR, place bets on cricket or PSL matches, play Live Casino games, try out Slots, Slot Games or Fish Games, or get in touch with our support team — information is exchanged. This Privacy Policy is here to make sure you know exactly what happens with that information.

We take data privacy seriously, not because we are required to say so, but because our players deserve to know how their data is being handled. Pakistani users are increasingly aware of digital privacy, and pk365 app has been built with that awareness in mind from the ground up.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming page. Together, these documents form the complete framework governing your relationship with pk365 app.

2. Data We Collect

pk365 app collects only the information that is necessary to run your account, process your PKR transactions and maintain a secure platform. The categories of data we may hold include:

We do not collect sensitive categories of data such as biometric information, religious beliefs or political views. We also do not collect information about your contacts, photos or files stored on your device.

3. How We Collect Your Data

Data is collected through several channels as you interact with pk365 app:

3.1 Direct Submission

When you register an account, you provide your name, mobile number and other identity details directly. Any information you submit through the account settings or verification process is collected at the point of submission.

3.2 Transaction Activity

Every time you deposit PKR via JazzCash, Easypaisa, Raast or bank transfer, or request a withdrawal, a record of that transaction is created and stored against your account. This includes amounts, timestamps and payment reference numbers.

3.3 Platform Interaction

As you browse pk365 app, play Slots, place bets on PSL cricket or open a Live Casino table, our systems automatically log certain technical and usage data. This helps us identify performance issues, detect unusual activity and improve the experience over time.

3.4 Support Interactions

When you contact our support team via chat or email, the content of those conversations is recorded for quality assurance, dispute resolution and ongoing support purposes.

4. How We Use Your Data

The personal data pk365 app holds is used for specific, legitimate purposes. We do not process your data in ways that are inconsistent with the reasons it was collected. The main uses are:

• Account Management: To create, maintain and secure your pk365 app account, including verifying your identity and age at registration.
• Transaction Processing: To process your PKR deposits and withdrawals accurately and to maintain a reliable record of your financial activity on the platform.
• Security and Fraud Prevention: To detect and prevent unauthorised access, fraudulent deposits, multiple account creation and any other activity that could harm you or other players on the platform.
• Platform Improvement: To understand how players use different sections of pk365 app — from cricket betting to Fish Games — so that we can fix problems and build a better experience.
• Customer Support: To respond to your queries, resolve disputes and provide assistance when something is not working as expected.
• Responsible Gaming: To monitor patterns that may suggest a player needs support, in line with our Responsible Gaming commitments. This is done to protect players, not to profile them for commercial purposes.
• Legal and Compliance: To maintain records that may be required for anti-fraud or financial compliance obligations.

We do not use your data to build advertising profiles, send you unsolicited marketing from third parties or make automated decisions that significantly affect you without human review.

5. Data Sharing

pk365 app does not sell your personal data. We do not share it with third-party advertisers or data brokers. There are however limited circumstances where your data may be shared with other parties:

5.1 Payment Processors

When you make a deposit or withdrawal, the relevant payment provider — such as JazzCash, Easypaisa, Raast or your bank — will receive the minimum data needed to process that transaction. These providers operate under their own privacy policies and are subject to standard financial security obligations.

5.2 Technology and Infrastructure Partners

pk365 app uses trusted technology partners for hosting, analytics and platform operations. These partners process data on our behalf under strict data processing agreements and are not permitted to use your data for their own purposes.

5.3 Game Providers

Some games on pk365 app, particularly in the Live Casino and Slot Games sections, are provided by third-party game studios. These providers may receive a session token or anonymised identifier to deliver gameplay. They do not receive your full profile or payment data.

5.4 Legal Requirements

If we are required to disclose data to comply with a valid legal process or to prevent serious harm, we will do so. We will not disclose more information than is strictly necessary in such circumstances.

6. Payment Data and PKR Transactions

Given that pk365 app is a financial platform where real PKR is deposited and withdrawn, payment data deserves its own section. Here is exactly how we handle it:

• pk365 app does not store your full JazzCash PIN, Easypaisa MPIN, bank card number or online banking credentials. These are entered directly into your payment provider's own secure interface.
• What we do store is the transaction reference number, the amount in PKR, the timestamp and the payment method used. This is the minimum needed to verify your deposit or process your withdrawal correctly.
• All payment reference data is encrypted at rest and in transit.
• Withdrawal requests are matched to your registered payment account. This verification step exists to protect you — it ensures no one else can redirect your PKR to a different account.
• We maintain a record of all transactions for a minimum period to enable dispute resolution and to meet standard financial record-keeping requirements.

If you ever notice a discrepancy between your pk365 app transaction history and your JazzCash or Easypaisa records, contact our support team immediately. We will investigate and resolve the issue.

7. Cookies and Tracking Technologies

pk365 app uses cookies and similar technologies to make the platform work properly and to understand how it is being used. We do not use advertising cookies or tracking pixels from third-party ad networks.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using pk365 app, though some personalisation features may not work as expected.

8. Data Retention

pk365 app retains your personal data for as long as your account is active and for a reasonable period afterwards. Specific retention periods vary by data type:

• Account Data: Retained for the lifetime of the account and for a standard period following account closure to enable dispute resolution.
• Transaction Records: PKR deposit and withdrawal records are kept for a minimum of five years for financial record-keeping purposes.
• Support Correspondence: Chat logs and email records are kept for up to two years from the date of the interaction.
• Technical Logs: Server and access logs are retained for up to 90 days, after which they are automatically deleted unless flagged for a security investigation.
• Suspended Accounts: Where an account is suspended due to a Terms violation or fraud, relevant data is retained for longer to support any ongoing investigation or recovery process.

When data is no longer needed, it is securely deleted or anonymised so it can no longer be linked back to you.

9. Security Measures

Keeping your data safe is not just a policy commitment — it is built into how pk365 app is designed and operated. The security measures in place include:

• Encryption of data in transit using HTTPS/TLS across the entire platform.
• Encryption of sensitive data at rest, including personal identity and payment reference records.
• Access controls that restrict which internal systems and personnel can view player data, based on a strict need-to-know basis.
• Automated monitoring for unusual login activity, including logins from unrecognised devices or locations.
• Regular internal reviews of data handling practices to identify and address potential vulnerabilities.

No online platform can guarantee absolute security against all threats, and we want to be honest about that. What we can assure you is that pk365 app takes every reasonable precaution to protect your data. If you ever suspect your account has been accessed by someone else, change your password immediately and contact support.

10. Your Data Rights

As a player on pk365 app, you have the following rights regarding your personal data:

• Right to Access: You can request a summary of the personal data we hold about you at any time. Contact support with your request and we will provide the relevant information.
• Right to Correction: If any of your details are inaccurate — such as a name spelling or contact number — you can ask us to correct them. Some changes may require identity verification before they are applied.
• Right to Deletion: You can request that your account and associated personal data be deleted. Note that some data — such as transaction records — may be retained for the minimum period required by our financial record-keeping obligations even after your account is closed.
• Right to Restrict Processing: In certain circumstances you can ask us to pause how we use your data while a query or dispute is being resolved.
• Right to Data Portability: You can request a copy of your account and transaction data in a commonly used format.

To exercise any of these rights, contact our support team at [email protected]. We aim to respond to all data requests within a reasonable timeframe. We may need to verify your identity before processing certain requests to ensure we are speaking with the actual account holder.

11. Minors

pk365 app is strictly an adult platform. No person under the age of 18 is permitted to register an account, deposit PKR or participate in any game or betting activity on the platform.

We do not knowingly collect personal data from anyone under 18. If we discover that a minor has registered an account, that account will be closed immediately, any balance will be returned to the original payment source and the data associated with the minor will be deleted. If you have reason to believe a minor is using the platform, please report it to our support team.

Parents and guardians are encouraged to use parental control tools on shared devices to prevent access to online gaming platforms. See our Responsible Gaming page for guidance.

12. Changes to This Privacy Policy

pk365 app may update this Privacy Policy from time to time to reflect changes in platform features, data practices or other operational requirements. When changes are made, the Last Updated date at the top of this page will be revised.

For material changes — those that significantly affect how your data is used — we will make reasonable efforts to notify active players before the change takes effect. Continued use of the platform after the updated policy is published constitutes your acceptance of the revised terms.

We recommend checking this page periodically, particularly if you notice the Last Updated date has changed since your last visit.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights or need to report a privacy concern, please reach out to the pk365 app support team. We are available around the clock and will do our best to respond promptly.